* 본 공고는 코트라 싱가포르 무역관에서 싱가포르 현지 기업의 의뢰로 채용을 대행하고 있는 건이니,      참고 부탁드립니다.

* 본 공고 구인 기업명은 Samsung SDS AP 입니다.
* 본 공고 근무지는 싱가포르 입니다.

Job Responsibilities:

- Handling incoming work orders via system, emails, and phone calls from internal customers.
- Setting up, Installing and troubleshooting a variety of software packages in a Windows environment utilizing remote access software 
- Monitoring various Dashboard systems
- Data and trend analysis
- Setting up and troubleshooting hardware issue, e.g. printers, scanners, and other peripherals .
- Submitting weekly report to supervisor
- Working with Helpdesk Ticketing systems, Excel spreadsheets, and various databases (data input/updates only, no programming.)
- Providing IT support structure training for customers
- Handling users/ customers_' complaints
- Maintaining systems to meet or exceed client security requirements
- Escalating problems to higher level of support (Training will be provided for all supporting roles.)

* Working hours: 7:00am to 19:00pm (8 hours shift within 7:00am to 16:00pm/8:30am to 17:30pm,10:00am to 19:00pm(Mon to Fri))
* Flexibility to perform shift-work including working on Public Holidays.