<Primary Function>
Single Point of Contact, provide through telephone or other communication tools, to existing and potential customers. Understand requests and process transactions through Agilent systems while ensuring compliance to company policies and Customer specific requirement

<Quotation>
• Responds to customers request for a quote on a timely basis
• Generate formal quote in accordance with Sales and Marketing policy
• Ensure correct pricing and discounts in formal quote
• To be updated on sales, marketing and promotion program and ensure their right administration in the quotes
• Follow-up up with outstanding quote issues with Account Managers and appropriate business partners
Order Management Order Acceptance and Entry
• Primary contract for accepting orders from trade customers
• Ensure compliance to  Sales and Marketing policy, standard terms and condition and export administration requirement
• Process order, follow-up with pricing or configuration issues should any arises

<Order Management>
• Negotiate with Sales, Customer and Factory to establish committed delivery date
• Ensure that customers are proactively being notified of changes in order status
• Proactively monitoring order to ensure fulfillment of committed delivery date and any special delivery requirement
• Actively follow-up on letter of credit or cash-in-advance payment from non-credit customers
• Take ownership to follow-up on outstanding issues in delivery to maximize customer satisfaction
• Administrate and process change order, credit and rebill, in accordance to company policies and processes
• Proactive management in the reduction of Blocked orders and to maximize revenue recognition
• Establish and maintain effective relationship with Sales and business partners to resolve customer order related issues
• Ensure that all orders result in clear and payable invoice and that the invoice and revenue is triggered in accordance to SAB101 rules
• Responds to all customers’ enquiries
• Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement
 

Requirements:
• 1-2 years of sales support experiences.
• Ability to meet the needs of multiple customers with diverse requirements in a dynamic environment.
• Ability to work independently and with a team
• Fluent written and verbal communication skills in English
• Proficient in Microsoft Office products including Word, Excel and Outlook
• Tenacious problem solver
• Experience with SAP is a plus
 

If you are interested in, please send your resume to radian1118@gmail.com