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로그인- SRSJ (fha0826)
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1,236
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0- 2014-08-14 17:09
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | Job Title: Customer Service Representative (Both Korean & Japanese Speaking) (Full Time) Overview Symantec helps consumers and organizations secure and manage their information-driven world. We are one of the world’s largest software companies with more than 18,500 employees in over 50 countries. We provide security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks, at more points, more completely and more efficiently than any other company. We consider the protection of information central to corporate responsibility in this digital age. We also believe that smart people who collaborate and innovate make great things happen, and this is your opportunity to make a difference at Symantec! Surround yourself with passionate people who are relentless about protecting the world’s information – together we give people the confidence to work and play in a digital world. Department Overview Join our growing and incredibly talented Customer Care as a Customer Care Representative within the Customer Retention organization. Customer Care is a global team, with teams in the Americas, Europe, Asia Pacific, Japan and India, currently providing support in 10+ languages across the world. In your role, you’ll earn customer loyalty as the face of Symantec by promptly facilitating services with easy and effective experiences throughout the customer lifecycle. If this resonates with you and you’re eager to solve real customer problems, then this is the right job for you - we want to hear from you! Job Function Services & Support Function Responsibilities •Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution •Quickly respond to customer calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction •Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem •Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed •Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents •Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty •Facilitate a positive and productive team environment – leverage collaboration as a tool to solve business and customer problems Qualifications •Minimum of 2 years Customer Service experience (or equivalent experience) •Experience in or strong interest in the Software and Technology industry preferred •Experience in customer relationship management tools such as Salesforce.com is preferred •Experience in Enterprise Resource Planning tools such as Oracle is preferred •Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities •Excellent business communication skills (spoken and written) •Advanced problem solving/troubleshooting skills •Ability to explain complex ideas in simple terms •Proficiency in Microsoft Office Suite •Fluent in English and Japanese (both written and spoken) is required 비지니스레벨의 일본어가 필수입니다. 관심있으신 분은 CV 보내주시기 바랍니다. romiing.park@gmail.com |
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