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| 내용 | 애플 싱가폴에서 사원을 모집합니다. (Korean Speaker) * Job Title : Korean Speaking AppleCare iTunes Support Advisor * 한국어 가능자 * 문의 사항은 applejobs_singapore@group.apple.com 로 보내주시기 바랍니다. 쪽지나 댓글로 문의하신 사항에 대해서는 답변을 드릴 수없사오니 상기에 명시된 이메일로 문의 주시기 바랍니다. Korean Speaking AppleCare iTunes Support Advisor Job Summary Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. As a Customer Support Advisor for iTunes Department you are the first point of contact for an expanded variety of customer types including end users and educational institutions. You will be responsible for ensuring customers satisfaction by handling customer questions about iTunes Store and iTunes related products. Key Qualifications • 1-2 years experience in customer service/support environment or equivalent experience; call centre experience will be preferred, but not essential. • Strong customer service and communication skills; prior experience successfully supporting a broad range of customers. • Strong problem solving skills; ability to provide clear technical direction and solutions to customers with varying levels of technical awareness. • Excellent reading comprehension in English, and Korean language. • Fluent in Korean (verbal and written) and ability to type in Korean due to role supporting respective regions. • Typing a minimum of 60 Words per Minute. • Strong technical aptitude. • Must be detail-oriented and self-motivated. • Apple product knowledge preferred. Description In this position you will: • Provide first level customer support to Apple Customers; Take inquires from Apple customers to assist with diagnosing issues and create solutions to account, billing and product questions related to the iTunes Store and iTunes related products. • Resolve issues typically focused around all aspects of the iTunes Store customer experience. • Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate. • Mentor new staffs. • General administration and phone, email, chat support duties as required. • Ensure adequate support coverage by working evenings and weekends on a rotating shift basis. Education Diploma/Degree or equivalent *** 문의 사항은 applejobs_singapore@group.apple.com 로 보내주시기 바랍니다. 쪽지나 댓글로 문의하신 사항에 대해서는 답변을 드릴 수없사오니 상기에 명시된 이메일로 문의 주시기 바랍니다. (이메일 제목에 꼭 Job Title 을 명시해주세요) *** |
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