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채용완료 MNC is hiring CSR (Sales admin)

  • Jina333 (singapour)
    1. 1,323
    2. 8
    3. 0
    4. 2013-05-29 15:31
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내용 Hi, please find the Job Description below, if you are interested in, please send your resume to fiona-sy_tan@agilent.com

** This job is "only" applicable for those who has graduated from university within 18 months time. Thank you.
 
<Primary Function>
Single Point of Contact for APFO BC organization, provide through telephone or other communication tools, to Agilent existing and potential customers. Understand requests and process transactions through Agilent systems while ensuring compliance to Agilent policies and Customer specific requirement

<Quotation>
• Responds to customers request for a quote on a timely basis
• Generate formal quote in accordance with Agilent corporate Sales and Marketing policy
• Ensure correct pricing and discounts in formal quote
• To be updated on sales, marketing and promotion program and ensure their right administration in the quotes
• Follow-up up with outstanding quote issues with Account Managers and appropriate business partners
Order Management Order Acceptance and Entry
• Primary contract for accepting orders from trade customers
• Ensure compliance to Agilent corporate Sales and Marketing policy, standard terms and condition and export administration requirement
• Process order, follow-up with pricing or configuration issues should any arises

<Order Management>
• Negotiate with Account Managers, Customer and Factory to establish committed delivery date
• Ensure that customers are proactively being notified of changes in order status
• Proactively monitoring order to ensure fulfillment of committed delivery date and any special delivery requirement
• Actively follow-up on letter of credit or cash-in-advance payment from non-credit customers
• Take ownership to follow-up on outstanding issues in delivery to maximize customer satisfaction
• Administrate and process change order, credit and rebill, in accordance to Agilent policies and processes
• Proactive management in the reduction of Blocked orders and UBI to maximize revenue recognition
• Establish and maintain effective relationship with Account manage and business partners to resolve customer order related issues
• Ensure that all orders result in clear and payable invoice and that the invoice and revenue is triggered in accordance to SAB101 rules
• Management of Business Control Report to ensure full compliance of SOX requirement
• Responds to all customers’ enquiries
• Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement

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