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채용완료 Korean Speaking Job Opportunities - Booking.com

  • eugene.lum (emeugenelum)
    1. 1,754
    2. 4
    3. 0
    4. 2013-03-16 08:00
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Booking.com

Description

We are looking for a Korean speaking Customer Service Executives to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Executive, you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

 
Email to workapac@booking.com

Responsibilities:

- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle sales requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Outbound calls to hotels/guests to arrangement special requests;
- Liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support
.



Required Skills:

- Excellent communication skills;
- Excellent commercial selling skills;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.



Our ideal candidate:

- Experienced with internet and hotel industry;
- Fluent in both written and spoken English and Korean;
- Available Full-time (40 hrs/week) and flexible in work schedule;
- Available to attend a full-time (4 weeks) paid training;
- In possession of Singapore Citizenship, Singapore Permanent Residence, Dependent Pass or Long Term Visit Pass +

 
Email to workapac@booking.com

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