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채용완료 Customer Service Representatives

  • 한국촌 (hansing)
    1. 1,045
    2. 3
    3. 0
    4. 2013-01-30 16:16
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Customer Service Representatives
Inbound Calls (Airline Industry)
Across Singapore - Chai Chee (Bedok)

Responsibilities:
• To handle enquiries, feedback and provide resolutions to customers over the phone.
• Provide accurate and efficient processing of reservations support work related to pricing, ticketing and schedule changes.
• Meet daily KPI requirements.
Requirements:
• Minimum GCE ‘A’ Level or Diploma with exposure to strong customer-oriented environment / call center experience is an advantage.
• GCE O level unless good credits in English and Mathematics and with Call Centre or Airline Experience.
• Able to work rotating shifts - from 700am to 1000pm (8 to 9 hours per shift) and there will be a shift allowance.
• Ability to speak Fluent English
• Proficiency in Mandarin/German/French/Japanese will be an added advantage, to liaise with multi-lingual associates.
• Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
• Possess strong analytical skills to identify cause of problems & recommend solutions.


Interested applicants, please email a detailed copy of your resume in MS Word format to: recruitment@teledirect.com.sg

(Please indicate "Airline Industry - Customer Service Representative in the subject title"


**We regret that only shortlisted candidates will be notified**
Thank you.

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