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로그인- gu (gura00)
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1,271
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0- 2012-12-21 11:15
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| 회사명 | 연락처 | ||
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| 경력(년) | 첨부파일 | ||
| 내용 | Job Title: [Korean Japanese Speaker] Associate Customer Service Specialist (Full Time) Overview Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations - secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically – enabling confidence wherever information is used or stored. Responsibilities •Respond to incoming customer calls & email queries within stipulated SLA. •Research and troubleshoot licensing issues, qualify emails and/or calls and route inquiries to appropriate departments for resolution. •Be proficient in knowledge of all self-service tools used by customers and ability to educate and guide customers through the licensing scenarios to conclusion. •Verify customer entitlement to receive requested software or services, provide updated software and license versions to entitled customers. •Serve as a point of contact for internal/external customers on non-technical licensing and product queries/processes. •Be the Regional Process Champ /Subject Matter Expert on processes, procedures, tools & applications. •Be the voice of customer, identify and work on process improvement. •Assist with User Acceptance Testing & new process rollout where required. •Participate in cross-functional projects where required. •Identify and recommend business areas for process improvement. •Provide quarter-end support Qualifications •Minimum Diploma and above, with relevant experience in a customer service related role •3 – 5 years’ experience in a customer focused/account management environment. •Knowledge of customer service principles and practices Key Competencies •Customer service-oriented •Good communication skills – written/verbal in Japanese and Korean are both must. •Creative problem solver. Able to troubleshoot system and process issues, with recommendation of possible solutions and/or alternative workarounds. •Independent and Self-Driven, ability to communicate with people at all levels. •Attention to details and accuracy •Ability to adapt to change •Ability to multi task, work on deadlines in a pressurised environment. •Results-oriented, demonstrates commitment, tenacity and a sense of urgency. •Must be able to work overtime during business critical periods e.g. quarter-end 관심있으신 분은 CV 보내주시기 바랍니다. gura00@hotmail.com |
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