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로그인- Dorothy07 (dkrak0450)
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1,173
11
0- 2012-12-11 15:30
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | 안녕하세요, 아시는분 부탁으로 글올립니다. 관심 있으신 분들은 영문 이력서만 아래 두메일 주소로 접수해 보시기 바랍니다. HR담당자가 싱가폴리언이여서 한글 이력서 확인이 안된다고 합니다.(talent@arvato.sg / adkr@arvato.sg) 쪽지로 문의 주지 마세요. Contact Center Assistant (Korean Speaking) Central (Singapore) Responsibilities: To process customers’ requests related to registration and activation in Siebel. • Focusing on email and phone enquiries to process registration and activation requests in Siebel and/or SalesForce • Answering telephone and mail inquiries from customers on any installation and registration processes • Generally dealing with respective sales offices, dealers and end users • Working to strict service level criteria and deadline • Understanding and applying policies and procedures guidelines to resolve enquiries raised and non compliance requests • Delivering excellent customer service in a professional, polite and clear manner • Working on own initiative to ensure customers’ needs are met by exceeding expectations and resolving complaints in a timely manner • Generate customer licensing reports in Siebel and/or SalesForce • Accurate update and maintenance of daily transaction log per customer including address, contact etc • Performs, meets and maintain KPI (Key Performance Indicators) for company’s policies for the department Requirements: • Candidate must possess at least a Diploma or O/A level or its equivalent • Minimum 1-2 years customer service experience in a call center environment • Fresh graduates are welcome to apply • Proficient in MS Office • English language and a native language level (Korean to liaise with multi-lingual associates) • Excellent communication and customer care skills • Stress resistant, enthusiastic and willing to work in a team • Able to operate well in an international environment and multicultural environment • Responsive and flexible with teamwork skills • Must be able to work on public holidays • Working location: Singapore, Town |
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