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로그인- 댄디가이 (jacqueshan)
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1,128
30
0- 2012-11-01 10:46
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | 헤드헌터 친구 부탁으로 올립니다. 링크 http://www.morganmckinley.com.sg/job/41627/system-support-analyst-korean-speaking-writing 헤드헌터 연락처 Name: Emmanuel Crouy Email: ecrouy@morganmckinley.com.sg Phone: +65 6557 4667 System Support Analyst - Korean speaking / writing Location: Job Type: Job Ref: Job Salary: Created: Singapore Permanent 41627 S$50-99k Wednesday 31st, October 2012 Apply for this job Morgan McKinley is a global professional recruitment consultancy. EA Licence number 11C5502 Job Description Our client is one of the fastest growing IT companies in the last 6 years. Due to expansion in APAC they are currently looking for a number of System Support Analysts. Responsibilities: -Create, manage, and respond to trouble tickets submitted by internal and external customers experiencing challenges using company products and/or Software, seeking to resolve tickets and support customers quickly and efficiently. -Ensure customers receive the proper level of support, per their Support Contract or Warranty, within the specified SLAs. -Provide exceptional customer support to customers via telephone calls, chat, email communications and WebEx sessions. -Stay on top of current team and department items through attending and participating in internal meetings -Expand knowledge of their products and technology by attending trainings and industry certification trainings. -Utilize knowledge, skills, and abilities to support our customers 24x7, during shift and by completing on-call duties as assigned. -Author, update, and submit regular entries into a KB/Wiki designed to address common questions, advanced usage techniques and capture best practices for internal and external customers. -Ensure timely, quality responses to customer inquiries and proactive communications as needed to enhance customer satisfaction and minimize service down time. -Participate in projects according to your managers decision. Qualifications.; -Bachelors Degree, certifications or equivalent experience -Exceptional customer service skills; must be able to successfully communicate with all levels employees in an organization via phone, email, and chat. -Excellent communications skills, fluent in English and Korean -5 to 10 years experience in technical contact center / helpdesk / administrator role, supporting enterprise level technology. -Experience working in a team-oriented technical support or customer service environment -Understanding of data storage concepts and terminology -Excellent analytical and advanced troubleshooting skills with end-users/customers -Advanced experience with operating systems - Linux, Windows, Unix, OSX -Advanced experience in server/PC hardware and drivers in an enterprise setting Registration No: R1104754 EA Licence No: 11C5502 |
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