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채용완료 Senior HR Advisor

  • KAS (eminfo)
    1. 1,120
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    4. 2012-09-07 11:42
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Nike Global Trading Pte Ltd
Nike, Inc. based in Beaverton, Oregon, is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, and equipment for a wide variety of sports and fitness activities.
Nike’s mission – “To bring inspiration and innovation to every athlete* in the world.”
– Bill Bowerman
Co-Founder, NIKE
* If you have a body, you are an athlete.

Senior HR Advisor
Support all the selected countries across Asia Pacific by serving as employees’ first point-of-contact for questions about HR policies and processes. Responsible for answering employees’ queries on a timely and professional manner, routing them to the appropriate individual as necessary while tracking all customer contact in the internal corporate database in accordance to global process & policy.
This role (based in Singapore) will be a member of the Asia Pacific HR Shared Services team, reporting to the HR Services Manager, Asia Pacific.
Responsibilities:
• Act as front-end generalist, ensure the customer inquiries are responded in a timely manner through emails, fax and phone within the agreed regional Service Level Agreements (SLAs)
• Provide HR advisory services to employees on all HR related processes/issues and partner where appropriate with HR Subject Matter Experts
• Ensure that all investigations are handled appropriately. Ensure that all issues are escalated to the appropriate authorities and seek closure in a timely manner
• Ensure high level of customer satisfaction by fairly resolving escalated issues and take appropriate corrective action. Build and maintain customer relationships specific to regions to achieve service excellence
• Ensure advice provided to customers complies to company policies and procedures and statutory laws and regulations
• Assist in preparing statistical reports for monitoring of type of calls or functions etc.
• Involve and participate in Global HR projects or key business initiatives as required

Requirements:
• Proficient in English and Korean language verbal and written
• Bachelor’s degree in HR or related field
• At least 3 years relevant experience in Human Resources or equivalent
• Work experience in an HR Shared Services environment
• Team player, energetic, service-oriented and able to work in a dynamic and fast paced environment
• Able to multi task, work well under pressure and deliver within tight timeline
• Identify, analyze and solve issues in straightforward situations
• Make decisions within guidelines and policies that impact own work
• Possess outstanding communication and customer service skills
• System utilization: Microsoft Office, internet/intranet, case management, office business systems experience
• Experience in a call center environment is preferred
• Working knowledge of HR SAP is preferred


Interested applicants kindly forward your updated resume with a recent photograph to HRDrecruit.apac@nike.com, stating the following details:

• Position applying for
• Current and expected salary
• Reason for leaving
• Availability and notice period

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