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로그인- 실비아 (sylvita)
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1,608
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0- 2012-05-30 14:22
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | 안녕하세요. 지인의 부탁으로 글 올립니다. 미국이 본사인 IT 다국적 기업의 싱가폴 지사에서 영어/한국어 또는 일본어/중국어 가능한 HelpDesk 직원을 구한다고 합니다. 갓 졸업한 신인 사원도 welcome 이라고 하니, 참조하시기 바랍니다. 자세한 설명은 아래와 같구요. An established US MNC is looking for suitable candidate to fill in this position: Korean and English (or ( Or Japanese and Madarin) speaking helpdesk analyst (Urgent/MNC) In this exciting role, the successful candidate will be responsible for working projects and providing day-to-day support to our Sales Clients in APAC region on the Helpdesk located in Singapore (Central). Specific Responsibilities: • Provide day to day support for all sales process related applications • Take Calls in Korean and English ( Or Japanese and Madarin) • Log all work and service provided into Remedy call handling application • Stay current on application development activities; know application features and functions of new releases. • Partners with Business Team to elevate business needs including recommending process re-engineering. Responsible for complete issue resolution • Analyze issues and instruct business teams and engineers on the necessary solution for the customer’s satisfaction • Identify and attend trainings and be prepared to train other team members on new applications • Take directions from Helpdesk Lead. General Duties • Work closely with peers in Europe, US and Asia Pacific to maintain standards across all three Helpdesks. Individual thinks GLOBALLY. Skills • Team player with winning spirit and attitude • Experience working in a Helpdesk environment will be preferred • Ability to learn new technologies and process quickly • Ability to build collaboration and partnership across project team, IT organizations and internal and external business client • Business system analysis skills will be an advantage • High level of customer service skill required • Excellent verbal communication skills (in Japanese and Mandarin) • Excellent written communication skills (in English, Japanese and Mandarin) • Experience with Sales force support in previous position preferred Experience This demanding position requires a proven track record and experience providing similar support but is looking for a more challenging position. We are looking for related experience such as the following: • Fresh graduates are welcome • Candidates with 1-2 years experience working in a support environment will have an advantage • Project experience, as a team member and as the project owner. Interested candidates please send in detailed resume with last drawn or current salary and expected salary to E-mail : planetproasiarecruitment@planetproinc.com 지원하시는 분, 채용하시는 분 모두께 좋은 결과 & 인연이 있기를 바랍니다. 감사합니다. |
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