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채용완료 Korean & English Speaking Help Desk Analyst (US MNC in IT Industry)

  • 실비아 (sylvita)
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    4. 2012-05-30 14:22
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내용 안녕하세요.

지인의 부탁으로 글 올립니다.

미국이 본사인 IT 다국적 기업의 싱가폴 지사에서 영어/한국어 또는 일본어/중국어 가능한
HelpDesk 직원을 구한다고 합니다.
갓 졸업한 신인 사원도 welcome 이라고 하니, 참조하시기 바랍니다.

자세한 설명은 아래와 같구요.


An established US MNC is looking for suitable candidate to fill in this position:
Korean and English (or ( Or Japanese and Madarin) speaking helpdesk analyst (Urgent/MNC)

In this exciting role, the successful candidate will be responsible for working projects and providing day-to-day support to our Sales Clients in APAC region on the Helpdesk located in Singapore (Central).


Specific Responsibilities:

• Provide day to day support for all sales process related applications
• Take Calls in Korean and English ( Or Japanese and Madarin)
• Log all work and service provided into Remedy call handling application
• Stay current on application development activities; know application features and functions of new releases.
• Partners with Business Team to elevate business needs including recommending process re-engineering. Responsible for complete issue resolution
• Analyze issues and instruct business teams and engineers on the necessary solution for the customer’s satisfaction
• Identify and attend trainings and be prepared to train other team members on new applications
• Take directions from Helpdesk Lead.


General Duties
• Work closely with peers in Europe, US and Asia Pacific to maintain standards across all three Helpdesks. Individual thinks GLOBALLY.


Skills
• Team player with winning spirit and attitude
• Experience working in a Helpdesk environment will be preferred
• Ability to learn new technologies and process quickly
• Ability to build collaboration and partnership across project team, IT organizations and internal and external business client
• Business system analysis skills will be an advantage
• High level of customer service skill required
• Excellent verbal communication skills (in Japanese and Mandarin)
• Excellent written communication skills (in English, Japanese and Mandarin)
• Experience with Sales force support in previous position preferred


Experience

This demanding position requires a proven track record and experience providing similar support but is looking for a more challenging position. We are looking for related experience such as the following:

• Fresh graduates are welcome
• Candidates with 1-2 years experience working in a support environment will have an advantage
• Project experience, as a team member and as the project owner.

Interested candidates please send in detailed resume with last drawn or current salary and expected salary to 

E-mail : planetproasiarecruitment@planetproinc.com

지원하시는 분, 채용하시는 분 모두께 좋은 결과 & 인연이 있기를 바랍니다.

감사합니다.

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