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로그인- pellegrino (pellegrino)
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962
4
0- 2012-03-15 13:39
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | * Must be fluent in both Mandarin and English * Job Description: In this exciting role, the successful candidate will be responsible for working projects and providing day-to-day support to our Sales Clients in APAC region on the Sales Help Desk located in Singapore. Analyst will become a Point Of Contact (POC) for various applications; interface with various development organizations as new and existing applications are released and will ensure the Help Desk is prepared to support all releases as they go into production. Responsibilities: • Provide day to day support for all Sales Help Desk applications. • Log all work and service provided into Remedy call handling application • Stay current on application development activities; know application features and functions of new releases. • Stay current on latest technical innovations in the industry, specifically as it applies to MS Windows and related layered products. • Partners with Business Team to elevate business needs including recommending process re-engineering. Responsible for complete issue resolution • Analyze issues and instruct business teams and engineers on the necessary solution for the customer’s satisfaction • Identify and attend trainings and be prepared to train other team members on new applications • Maintain weekly metrics for POC specific applications. • Take directions from Help Desk Lead. Skills : • Team player winning spirit and attitude • Experience working in a Help Desk environment • Ability to learn new technologies and process quickly • Ability to build collaboration and partnership across project team, IT organizations and internal and external business client • Business system analysis skills; third or second level support of a business application • High level of customer service skill required • Excellent written and verbal communication skills. Other Information : • Location : Tanjong Pagar • Working days : 5 days Candidates with relevant qualifications, please send your CV to beautifulsingapore7@gmail.com ***Thank you for your interest but only shortlisted candidates will be contacted for this role*** |
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