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채용완료 Mandarin and English speaking Korean agent - MNC IT

  • pellegrino (pellegrino)
    1. 952
    2. 4
    3. 0
    4. 2012-03-15 13:39
직종 기타 경력유무
회사명 연락처
이메일 주소
연봉 학력
경력(년) 첨부파일
내용 * Must be fluent in both Mandarin and English *



Job Description:

In this exciting role, the successful candidate will be responsible for working projects and providing day-to-day support to our Sales Clients in APAC region on the Sales Help Desk located in Singapore. Analyst will become a Point Of Contact (POC) for various applications; interface with various development organizations as new and existing applications are released and will ensure the Help Desk is prepared to support all releases as they go into production.

Responsibilities:
• Provide day to day support for all Sales Help Desk applications.
• Log all work and service provided into Remedy call handling application
• Stay current on application development activities; know application features and functions of new releases.
• Stay current on latest technical innovations in the industry, specifically as it applies to MS Windows and related layered products.
• Partners with Business Team to elevate business needs including recommending process re-engineering. Responsible for complete issue resolution
• Analyze issues and instruct business teams and engineers on the necessary solution for the customer’s satisfaction
• Identify and attend trainings and be prepared to train other team members on new applications
• Maintain weekly metrics for POC specific applications.
• Take directions from Help Desk Lead.

Skills :
• Team player winning spirit and attitude
• Experience working in a Help Desk environment
• Ability to learn new technologies and process quickly
• Ability to build collaboration and partnership across project team, IT organizations and internal and external business client
• Business system analysis skills; third or second level support of a business application
• High level of customer service skill required
• Excellent written and verbal communication skills.


Other Information :
• Location : Tanjong Pagar
• Working days : 5 days



Candidates with relevant qualifications, please send your CV to beautifulsingapore7@gmail.com


***Thank you for your interest but only shortlisted candidates will be contacted for this role***



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