직종	기타	경력유무
회사명		연락처
이메일		주소
연봉		학력
경력(년)		첨부파일
내용	아는분이 한국인 Help Desk 담당자를 구한다고 해서 글 올립니다. 지원을 원하시는 분은 직접 글 아래에 있는 담당자에게 연락하시면 됩니다. Job Requirements: ·         At least 3-5 years experience in Remote (on the phone) Technical Support field. ·         Should have good knowledge on Windows XP, Microsoft Office Suite. ·         Sound knowledge on basics of networking and understanding of LAN/WAN technology ·         Should have good knowledge and exposure working on Windows platform, Active Directory, Computer Management and Citrix Platform. ·         Work exposure on Virtualized platform like VMWare, Citrix etc will be an added advantage. ·         Should be a good team player ·         Good communication skills are a must. ·         Fluent in Korean & English Native speakers or localized locations would be an advantage. ·         Flexibility to work during different shifts. (Weekends on need basis) ·         Below are few preferred exposure domains : > Financial Services sector as customer base > Multi Culture and Global environment > Customer base in Singapore as well as other Asian cities. Job Responsibilities: ·         To handle Customer’s query or problem over phone ·         Take ownership of all the calls coming into Service Desk ·         Periodically updating calls/customer on status ·         Provide timely resolution and effective documentation ·         Proactive and logical thinking in resolving problems ·         Make judgement as to when the problem has to be escalated to Client Services Management and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided ·         Ability to work independently, analyze and make decisions with minimal supervision ·         Good Interpersonal communication skills to : > handle High-touch clients and situations.   > form good rapport and long term relationships with business users The candidates will be tested in every aspect – voice, customer service driven, attitude and personality, confidence To apply, please send your resume to joseph.sim@omnitechglobal.com

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