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로그인- nowandforever (eunice21)
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1,129
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0- 2011-02-16 20:35
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | If you are interested in this position, please send your resume to emily-cp_poh@agilent.com Qualification: To join our progressive and innovative team, youll need to be educated to at least university degree level. While some experience would be an advantage, more importantly youll bring a proactive approach, team spirit and the ambition to develop a far-reaching, impactful career. Job Title: Customer Service Associate Description: CSR is responsible for all order management activities, including quotes, order entry, order management, inventory management and invoicing, with the goal to help generate orders and revenues, based on current policies, procedures and guidelines. CSRs will work closely with sales people, Solution Units, Logistic Centers to communicate and deliver information. CSRs will work with other departments, like Global Finance, Legal, Collection in order to provide high quality services to customers. Roles & Responsibility Generate quotes upon Accounts Managers’ or customers’ requests Enters valid orders to initiate product shipment Manages orders to ensure complete and on time delivery Creates on time invoices upon delivery or completion of installation Provide credits to customers and manages product returns to Logistic Centers Contributes to continuous quality improvements and customer satisfaction Produces timely quotations Advises any errors and actions accordingly Work on credit and re-bill Provides Quote and Order data as and when required Works with up and down stream functions to solve issues related to Quotes and Orders Maintains up-to-date knowledge of promotions, discounts and other information related to the order and contract fulfillment process Ensures pricing, discount and other related information is correct on all transactions processed Obtains proper authorizations Participates in testing new processes for process improvement Takes ownership of customer’s’ issues and resolutions Proposes solution to recurring issues to improve results Establishes and maintains effective communication with production, supply chain and customers Ensures highest level of customer satisfaction (internal and external) | ||
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