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| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | 안녕하세요. 영어/한국어 가능한 IT Engineer 구합니다. 아래 내용 참고하시고, 지원 자격이 되시는 분은 메일(a16172@yahoo.co.kr) 로 resume 보내 주세요. 부탁 받은 사항이라, 저도 자세한 내용은 잘 모릅니다. 일단 resume 가 맞으면 전달만 해드릴 예정입니다. 감사합니다. +++++++++++++++++++++++++++++++++++++++++++++ Korean Speaking: - Perm or Contract : Contract - Contract Period : 1 year. Renewable to 2 years - Gender : No preference - Nationality : No preference - Location : Kaki Bukit, East - Normal work hours or Shift hours? 8 Shift hours (Work 2 days Off 1 Day) JOB DESCRIPTION KEY ACCOUNTABILITY You will be responsible to facilitate the smooth operation of desktop/network support services in a MNC environment. RESPONSIBILITIES • Provision of initial response to the first call through telephone or e-mail, and consistently following up on tickets opened in the call management system till closure. • Identification and analysis of technical problems as well as troubleshooting for desktop/network-system • Proactively update customers with call status and resolution progress • Liaise with 2nd Line Technical Support Team and partners on specific open calls ensuring no call is left unattended beyond SLA • Fulfill customer service objectives by responding to customer requests within standard service level REQUIREMENTS • Preferably Diploma/Certificate in Information Technology field • Experience in Desktop Management is preferred. • Ability to understand and perform processes-related tasks. • Flexibility to perform shift-work including working on Public Holidays and weekends. (Only Day shift) • Preferably relevant call centre experience and customer handling expertise | ||
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