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About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. 

Watch our vision here: https://hmgics.sg/

Overview

You will be in charge of heading operations for the Customer Experience (CX) center at the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS). Key operations include overseeing and managing the entire HMGICS Customer Experience team, Human Resources and Inventory, and handling communication with Hyundai Motor Group to provide the best brand experience to visitors and customers through high-quality customer service, trust and professionalism.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!

Roles & Responsibilities

1. Customer Experience (CX) Management

●                 Development and operation of HMGICS Customer Experience and tour programs

●                 Oversee customer service protocol, reservation mechanisms and safety protocol

●                 Management of VIP visits and arrangements

●                 Formulate customer service improvement strategies

2. Human Resources Management

●                 Oversee the recruitment and training of CX employees

●                 Impart HMGICS brand values and philosophy to CX employees

●                 Strategise and implement training direction and models to optimise customer service quality

●                 Manage performance evaluation, rewards and training systems

●                 Manage HR scheduling and employee welfare

3. Inventory Management

●                 Oversee the organisation and upkeep of HMGICS inventory in accordance with the manual

●                 Procure materials and resources

4. Others (strategy, manuals, compliance etc.)

●                 Formulate and propose strategies for customer experience, human resources, inventory management 
               and process improvements
●                 Ensure compliance in all areas of operations

●                 Oversee customer management and call center operations

●                 Manage execution and improvement of manuals for staff training, vehicle management, safety response
               and emergency response, etc.

●                 Regular reporting to, coordination and communication with HMGICS

●                 Oversee B.O.H. work processes

Requirements

●                 A relevant Bachelor's degree

●                 Minimum 5~10 years of experience in Operations Management and/or Customer Experience Space Management

●                 Experience and professional knowledge in customer service

●                 Proficiency in planning, organising and strategising daily operations and routine to meet goals and deadlines

●                 Strong communication, problem-solving and decision-making capabilities

●                 Experience in planning customer experience programs and HR management will be beneficial

●                 Professional presentation and briefing skills

●                 Knowledge of the automobile industry will be beneficial

●                 Proficiency in MS-Office

●                 Proficiency in English is required

●                 Proficiency in Korean language is beneficial for communication with HMGICS Head Office and international visitors

●                 Shift work including weekends

To express your interest in this position, kindly send your updated CV/Resume to info@gmcom.co.kr, along with your earliest availability and salary expectations. 

Please note that applications will be reviewed on an ongoing basis, and only shortlisted candidates will be contacted.