Responsibilities

• Provide 2nd level support to the customers and partners on the Organization Products and manage issue escalations– interfacing with the HQ R&D and support teams (in S. Korea)
• Responsible for providing the first level technical support and expertise to the customers and our partners during the solution deployment and maintenance services
• Plan and deliver PoCs (Proof of concepts) and demonstrations
• Provide field OJT and hands-on training to the partner engineers
• Along with the partners, help install network, servers, camera sensors and LPR (License Plate Recognition) machines
• Configure and fine-tune the overall system (PGS and PMS)
• Able to provide technical advices to the partners for system integration and API development
• Conduct site surveys
• Help design and provide system schematics and drawings to the customer and partners
• Participate in various workshops and exhibitions

Requirements

• Proficient in Korean language to liaise with Korean speaking skateholders
• At least 3 years experience in sales engineering or field support engineering role
• Must be able to travel overseas - sometimes with short notice– 10-30%
• Knowledge in Image/Video Processing – encoder, analog/IP camera
• Sound understanding or ability to learn PGS and PMS solutions quickly in the parking industries
• Proficiency in Windows Server, networking and basic Linux skills