[ About Concentrix ]

콘센트릭스서비스코리아는 디지털 마케팅 전문성을 바탕으로 업계에서 인정받으며 성장하는 곳입니다. 디지털 마케팅 영역별 전문성과 실행력을 기반으로, 가전, 자동차, 코스메틱, 유통 등 산업별 선도기업 고객과 함께 업무를 진행하고 있답니다. 디지털 마케팅 현황 진단으로부터 전략수립, 운영, 분석에 이르기까지 End to End 서비스를 선보이며, 유수 기업에 디지털 마케팅 성과 분석 및 유의미한 인사이트를 제공하고 있어요. 검증된 디지털 마케팅 역량으로 발전하고 있는 콘센트릭스서비스코리아에서 함께 성장하실 귀한 분들을 모집하고 있으니, 많은 지원 부탁드려요

[Samsung Singapore PMO]

• This Position is based on Singapore.
• Contract : 1 Year
• Location – Samsung Electronics Office in Singapore.
• Candidates must speak Korean. 
• Looking for a Korean Native (한국어) with more than 10 years of related experience.

[ Job Description ]

• This role is required to meet delivery service responsibilities shared by client. You will be responsible for supporting center management, communication activities for the Samsung Singapore.
• Prime job responsibility of PMO is to address customer communication requirements. PMO gathers customer requirements as per the contract and or as agreed by the relevant parties, analyzes the requirements, maps the customer communication requirements with Concentrix (CNX) deployed controls and responds to customer and Concentrix management appropriately.
• You will necessarily have to interact with various internal teams and colleagues from various functions to manage delivery services towards customer requirements and CNX Internal standards.
• PMO has the following responsibilities within the scope 

[ Job Role ]

‣ Manage e-Promoter live chat services for Samsung e-Store and partner online stores for SEAO region, work closely with Delivery/operations managers to manage 8 subs operated in 4 different countries

‣ Liaise with internal and external stakeholders and partners through project lifecycle: planning to implementation. Experienced in managing multiple projects in the same time and know how to priorities urgent and important tasks.

‣ Setup and manage sales and operational KPI (Rev target, CR%, CSAT, IRT/ART), ensure achieve Monthly/Quarterly sales target and maintain good KPI score

‣Work closely with operations, IT and innovation team to understand challenges and difficulties, experience in handling escalation, problem solving and provide feedback/guideline

‣ Regular business review meetings with internal/external stakeholders to review performance and brainstorming for new initiatives/changes to improve service quality

‣ Data analysis using RAW data to find some trend and business insight, share best practice and translate data findings into business languages

‣ Excellent excel skills to build and run various reports for different department business requirement 

‣Center Management, with client communication

‣ Participate and support in evaluation of existing services and implement new or improved projects and procedures.

‣ Perform site level information activities including customer communication; document and material classification and control and records management. (Maybe an information function and individual performing duties.)

‣ Conduct internal assessment covering all aspects of customer requirements and at the expected periodicity.

‣ Ensure that budgets, schedules, and performance standards/requirements are set and attained.

[ Educational qualifications & work experience ]

The key qualifications required are:

Native in Korean and English

Skillful in Powerpoint & Excel

More than 10 year-experienced

Preference for experience for consumer electronics/Contact Center/Sales Operation/Project Management