We are currently seeking a professional to join Schneider Electric as "Employee Experience Advisor, HR Shared Services" (Japanese / Korean Speaking)

Location: Selangor, Malaysia

In this role, you will... (담당 직무)

- Act as first point of contact for all employee request and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat).

- Ensure proper documentation and administration of employee requests as per the agreed service level agreements

 Prepare and analyze reports to identify trends of any issues pertaining to employee requests and provide information to the respective HR teams to formulate HR interventions if necessary

- Design creative job aids, policy manuals, knowledge database and other reference materials to assist in resolving employee enquiries and issues

- Crafting the standard operating procedure (SOP) for any country within scope. Will be responsible to continuously update the standard operating procedures, knowledge database for said countries

- Contribute to the continuous improvement of the systems and processes to help improve on the best-in-class service

Qualifications (자격요건)

- Must be fluent in conversational Japanese / Korean & English (written & spoken) – this role will require you to communicate directly with Japanese and/or Korean employees

- Ability to influence and persuade combined with a collaborative team spirit will be needed to succeed in this role

- IT savvy and creative individuals who can think on their feet with a strong customer-focused mindset

- A Bachelor’s degree (in any discipline) will be required, alongside strong communication skills

- Preferably 2 years of working experience, relating to HR call centers or equivalent. Fresh graduates are welcome to apply

- Based in Glenmarie, Shah Alam (Selangor)

지원방법:

- 슈나이더일렉트릭 채용홈페이지에서 해당 직무를 찾아 영문 이력서로 지원 (지원 링크: https://schneiderele.taleo.net/careersection/2/jobdetail.ftl?job=005WKN&tz=GMT%2B08%3A00&tzname=Asia%2FKuala_Lumpur)

전형절차: 

1차 Phone Interview > 2차 실무진 인터뷰 > 3차 임원진 및 인사본부장 인터뷰

문의처: (국문 문의 가능) 채용담당자 이메일 recruitkr@se.com