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| 직종 | 기타 | 경력유무 | 경력 |
|---|---|---|---|
| 회사명 | Client Support Analyst | 연락처 | - |
| 이메일 | .56@hanmail.net | 주소 | . |
| 연봉 | - | 학력 | - |
| 경력(년) | 1 | 첨부파일 | |
| 내용 | 로컬 친구가 올려달래서 올립니다. 메일은 이쪽으로 하시구 영어로 보내주세요
gina@softenger.com
JOB DESCRIPTION
Our client is seeking a dedicated client support analyst to work with a global social media
organization. This group focuses on working closely with internal Sales and account
management teams as well as external clients, including small businesses and agencies to
assist with operational tasks.
This position will be challenged with having to balance the day-to-day service/support of
customers, while also identifying innovative ways to solve problems upstream identify gaps
in processes.
Ideal candidates will be comfortable understanding social media campaigns and supporting
bugs and invoicing, have an appetite for research and gathering data insights and the ability to
use that to evolve client advertising platforms, a high level of comfort working with cross
functional partners, and a strong analytical mindset. Successful team members have a passion
for business success, strong attention to detail, analytical problem-solving abilities, and keen
eyes for operational inefficiencies.
Education:
• BA/BS degree (Graduate) or equivalent experience
Minimum Qualifications:
• 3 + years working in a service/customer service/sales organization
• Professional customer service skills: solutions mindset, helping nature, passion for the
customer and customer experience
• Demonstrated capability to create world-class customer experiences with each and
every interaction
• Fluent in English (Written & Oral) and native in Regional language (Korean).{There
is a requirement to support Korea market with native business/formal written
communication skills}
• Must have exceptional grammar and typing accuracy skills – experience with business
communication
• Client focused and solutions oriented; Good problem solving and analytical skills
• Ability to comprehend and analyze client situations and apply the right solution
• Ability to collaborate and work effectively on a team
• Self-learner interested in both the how and the why
• Ability to educate customers on policy and product questions
• Ability to prioritize effectively according to changing circumstances and manage
multiple projects while maintaining strict attention to detail
• Ability to follow processes without being blinkered by them
Preferred Qualifications:
• Experience in online advertising at a major media agency or publisher
• E-mail and chat support experience
• Pre-sales experience; able to deliver product value proposition
• Experience working in and with a global organization
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