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채용완료 [Cloudflare] Customer Success Manager (Korean & English Speaking)

  • hrko7200 (hrko7200)
    1. 874
    2. 0
    3. 0
    4. 2018-02-14 16:07
직종 영업/마케팅 경력유무 경력
회사명 Cloudflare 연락처 64267208
이메일 hwcho@kotra.or.kr 주소 120 Robinson Road #15-01 (McCallum Street), 068913
연봉 협의 학력 대학교 졸업
경력(년) 3년이상 첨부파일
내용

안녕하세요, 싱가포르 무역관 K-Move팀에서 안내하고있는 Cloudflare 에서
아래 링크와 같이 
Customer Success Manager (Korean & English Speaking)  구인하고 있습니다. 
관심 있으신 분들은

  • http://job-ad.co/bao6 링크통해서 지원 부탁 드립니다.(이메일 지원불가)

혹, 궁금한 사항 있으시면 hwcho@kotra.or.kr 또는 6426-7208로 문의 바랍니다.

**본 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는
KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다.**

 

Responsibilities 

  • Manage all post-sales activities for Cloudflare’s enterprise customers through strong relationship-building, product knowledge, planning, and execution
  • Own the ultimate responsibility for the customer’s satisfaction with Cloudflare's services
  • Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs
  • Drive adoption of Cloudflare’s services to meet customers’ business needs
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • Play a fundamental part in helping your customers establish and manage their cloud infrastructure
  • Identify risks to the customer achieving their stated business goals and work to resolve
  • Partner with our Tech Ops team to ensure customer success with Cloudflare
  • Deliver successful customers into the contract renewal process
  • Monitor performance and identify trends in Cloudflare adoption and utilization and provide guidance to customers as part of their periodic Success Review
  • < 25% travel.

 

Requirements
 

  • Bachelors degree required. Masters is a plus
  • Basic understanding of computer networking and “how the internet works”
  • Direct experience selling and servicing enterprise accounts
  • Experience with account portfolio planning and prioritization
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Technical background in engineering, computer science, or MIS a plus
  • Understanding of application, server, and network security a plus
  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills
  • Fluent in written & spoken Korean & English

 

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