안녕하세요, KOTRA 싱가포르 무역관에서 Agilent Technologies사의 구인건을 아래와 같이 지원하고 있으니 관심 있으신 분들은 http://job-ad.co/87u 으로 이력서 업로드 바라며, 포지션과 적합한 지원자의 이력서를 Agilent Technologies 인사담당자님께 전달 하도록 하겠습니다. 많은 관심 부탁 드립니다.  

Description:

- Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent policies / terms and conditions.

- Manage service order closure.

- Understand customer needs and take ownership for customer satisfaction in assigned area.

- Trigger customer billings timely and in accordance with defined policy and standards.

- Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions.

- Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines.

- Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements.

- Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.

- Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions

- Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.

- Interact with other Agilent organizations to resolve order fulfilment related issues and change requests

- Ensure prompt and accurate billings to customer per contract terms.

- Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.

- Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework.

• Works on customer service assignments with broadly defined objectives
• Solves straight-forward issues, challenges and problems within field of specialization

Qualifications:

• Bachelors or Masters Degree or University Degree or equivalent.
• Typically 2-4 years relevant experience for entry to this level.
Requires general proficiency with tools, systems and procedures to accomplish job.
* Proficient in spoken and written Korean language in order to support Korea region and counterparts.

**Agilent is an equal opportunity employer.**