<About Company>
Arvato is an internationally networked outsourcing providers. 
More than 68,000 employees design and implement bespoke solutions for all kinds of 
business process across integrated service chains, for business customers from around the world. 
Its portfolio includes all services related to the creation and distribution of printed materials 
and digital storage media, as well as data management, customer care, CRM services, 
supply-chain management, digital distribution, financial services, professional and 
custom IT services, and the direct-to-customer distribution of educational media.

<Essential Qualifications, Training and Experience>
• Minimum of 1 year experience in similar customer focused role
• A third level Degree is desirable, preferably in a business and language discipline
• Excellent communication skills – Korean or/and Japanese speaking and English as second language would be beneficial.
• Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
• Ability to work effectively as part of a team
• Strong administration and organization skills
• Have native-like business Japanese/Korean writing skill
• Understand Japanese/Korean business culture and customer relationship and able to engage 
with Japanese/Korean customers efficiently
• Able to communicate smoothly in English both verbally and written
• Able to work additional hours as needed to support the business

<Key Result Areas>
• Complete analysis and investigation of queries related to specific Microsoft Business Programs, 
Orders and Contracts. These queries are communicated via email and live chat 
• Regular updates must be provided to customer on progress via phone and email, followed 
by complete resolution on any queries within the agreed service level 
• Ensure defined escalation process is adhered to in order to resolves complex queries 
• Responsible for maintaining strict service levels (SLAs) with client activities 
• Responsible for keeping accurate records of business activities including detailed information 
on Agreements/Orders exceptions and queries, outstanding problems and 
executive approvals as outlined by Legal & Finance 
• Routinely evaluate workload and prioritize based on the Company revenue needs, customer 
sensitivity and follow guidance from Senior Team members 
• Responsible for identifying any productivity and quality improvement measures and flagging 
to Senior team members as soon as possible 
• Serve as backup support to others on the team with the resolution of more complex or 
unusual problems
• Work with all level of the organization as well as the Company's partners to meet customer
 business needs 
• Suggest more efficient ways for processing of work; learn new areas for possible future 
ownership

※ 본 공고는 마이크로소프트 1차 벤더인  Arvato Bertelsmann 사의 한국인 채용 지원 요청사항으로

본 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가

책임지지 않음을 알려드리오니 착오없으시기 바랍니다.

• JLPT N1/ N2 소지자 우대
• 발급비자 : WP
• 고용 형태 : 12개월 계약(계약 연장 가능)