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Job Title: Korean Speaking Customer Operations Specialist

Description:

- Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions.

- Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines.

- Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements.

- Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.

- Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions

- Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.

- Interact with other Agilent organizations to resolve order fulfillment related issues and change requests

- Ensure prompt and accurate billings to customer per contract terms.

- Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.

- Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework

- Works on customer service assignments with clearly defined objectives
-  Solves problems of limited scope and complexity

Qualifications:

- Bachelors or Master Degree or University Degree or equivalent. 
- No prior experience required; may have up to 2 years’ relevant experience.
- Knowledge of Korean language (Speak and Write) is required to service our Korean clients and Business Partner

Agilent is an equal opportunity employer.

Company: Agilent

Business: Agilent CrossLab Group

Job Category: Customer Service

Shift: Day Job