Reservations Sales Associate : Good proficiency in English & Korean speaking

Responsibilities:

• Identify and match caller needs in order to establish great call experience to acquire for hotel reservations.
• Communicate with properties, customers and guests via emails and faxes.
• Demonstrate effective sales techniques and source for alternate properties in order to obtain the highest room revenue and sales conversion rate whenever possible.
• Effectively manage difficult or irate callers with tact and offer solutions to appease them to strengthen brand/customer loyalty.
• Attend briefings and hotel presentations in order to have up-to-date information on all company policies, procedures, properties, promotions and special programs.
• Adhere to company policy as it relates to work behaviour and work performance standard requirement.

Basic Requirements:

• Excellent telephone etiquette and good customer service mind-set

·         Possess the ability to understand the Australian accent.

·         Have a good command of both spoken and written business English.

·         Able to multi-task in terms of toggling among different screens on computer and engaging the guest through the phone.

• Outgoing personality and enjoy working with people
• Team player who is also able to work independently.

·         Display competence in both call and email handling by completing a reservation with accuracy.

·         Willingness to learn and ability to process an extensive amount of information with the computer system in order to handle any request from the guest.

• Computer literacy is a must.
• Able to work on shifts / weekends / public holidays on a rostered basis

Timothy Yam |Consultant, Commercial Operations| Kelly Services

Tel: (+65) 6709 3424| Fax: (+65) 6222 3433 | Mobile: (+65) 9853 2022 

20 Anson Road Level 11 Twenty Anson | Singapore 079912