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| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | 안녕하세요 Arvato Digital Services (German MNC) 에서 한국인직원을 모집합니다. 회사 위치는 Raffles Place, Tanjong Pagar 근처 입니다. 관심있으신 분께서는 하기 이메일로 영문 이력서를 보내시어 지원바랍니다. Please email your resume to talent@arvato.sg Arvato is an internationally networked outsourcing providers. More than 68,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media Summary To process customers’ requests related to registration and activation in Siebel Responsibilities • Focusing on email and phone enquiries to process registration and activation requests in Siebel and/or SAP • Answering telephone and mail inquiries from customers on any installation and registration processes • Generally dealing with respective sales offices, dealers and end users • Working to strict service level criteria and deadline • Understanding and applying policies and procedures guidelines to resolve enquiries raised and non compliance requests • Delivering excellent customer service in a professional, polite and clear manner • Working on own initiative to ensure customers’ needs are met by exceeding expectations and resolving complaints in a timely manner • Generate customer licensing reports in Siebel / SAP • Accurate update and maintenance of daily transaction log per customer including address, contact etc • Performs, meets and maintain KPI (Key Performance Indicators) for company’s policies for the department Required Qualifications, Skills & Attributes • Candidate must possess at least a Diploma or O/A level or its equivalent • Proficient in MS Office • English language and native language level • Excellent communication and customer care skills • Stress resistant, enthusiastic and willing to work in a team • Able to operate well in an international environment and multicultural environment • Responsive and flexible with teamwork skills • Must be able to work on public holidays Required Experience - Minimum 1-2 years customer service experience in a call center environment - Fresh graduates are welcome to apply Please email your resume to talent@arvato.sg 많은 지원 바랍니다. 감사합니다. |
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