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구인구직

채용완료 Sr. Technical Support Consultant-Korean Fluency (based in Singapore)

  • 민히 (minhee)
    1. 927
    2. 1
    3. 0
    4. 2012-06-04 12:17
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Overview:
To provide technical support for AspenTech Engineering products to customers.

Responsibilities:


Technical support

• Work with customers on technical issues via phone call, web chat and e-mail. Research and provide solutions to customers within defined period according to SLA.
• Communicate effectively and efficiently to customers and internal staffs.
• Product solutions - documentation
• Beta testing and help to improve the product quality.


Trainings

• Deliver the product trainings at the office and customer site in Worldwide (approx. 90% for Asia Pacific region) to meet the demand from customer.
• Deliver the training by virtual and face to face.
• Knowledge transfer for internal staff.


Sales support

• Support sales closing by presentation and demonstration


Qualifications:

• Must-Have: Degree in Chemical Engineering
• Min 5 years of direct working experience is preferred
• Working experience in Refinery industries is preferred.
• Excellent communication, customer relationship and troubleshooting skills
• Process simulation and modeling experience (HYSYS or Aspen Plus) is preferred.
• Dynamic modeling, Heat Exchanger design experiences are preferred.
• Must-have: Fluent Korean speaking.
• Chinese speaking is an added advantage.
• Must-Have: English communication skill.
• Ability to travel (approx. 50%)

Interested applicants, kindly email your resume( English) in MS WORD format stating your current, expected salary, your availability, reason(s) for leaving and attach a recent photo to: tanner.tan@aspentech.com

Tanner Tan



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