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채용완료 영어/한국어 가능한 IT Engineer

  • HJ (a16172)
    1. 631
    2. 7
    3. 0
    4. 2010-08-30 22:40
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내용 안녕하세요. 영어/한국어 가능한 IT Engineer 구합니다. 아래 내용 참고하시고, 지원 자격이 되시는 분은 메일(a16172@yahoo.co.kr) 로 resume 보내 주세요. 부탁 받은 사항이라, 저도 자세한 내용은 잘 모릅니다. 일단 resume 가 맞으면 전달만 해드릴 예정입니다. 감사합니다. +++++++++++++++++++++++++++++++++++++++++++++ Korean Speaking: - Perm or Contract : Contract - Contract Period : 1 year. Renewable to 2 years - Gender : No preference - Nationality : No preference - Location : Kaki Bukit, East - Normal work hours or Shift hours?  8 Shift hours (Work 2 days Off 1 Day) JOB DESCRIPTION KEY ACCOUNTABILITY You will be responsible to facilitate the smooth operation of desktop/network support services in a MNC environment. RESPONSIBILITIES •        Provision of initial response to the first call through telephone or e-mail, and consistently following up on tickets opened in the call management system till closure. •        Identification and analysis of technical problems as well as troubleshooting for desktop/network-system •        Proactively update customers with call status and resolution progress •        Liaise with 2nd Line Technical Support Team and partners on specific open calls ensuring no call is left unattended beyond SLA •        Fulfill customer service objectives by responding to customer requests within standard service level REQUIREMENTS •        Preferably Diploma/Certificate in Information Technology field •        Experience in Desktop Management is preferred. •        Ability to understand and perform processes-related tasks. •        Flexibility to perform shift-work including working on Public Holidays and weekends. (Only Day shift) •        Preferably relevant call centre experience and customer handling expertise  

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