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채용중 Urgent !! Customer Service Specialist for Korean Speaking 싱가폴 거주자

  • yo-yo- (yoriko)
    1. 2,717
    2. 2
    3. 0
    4. 2024-02-08 16:26
직종 기타 경력유무 경력
회사명 Moet Hennessy Asia Pacific Pte Ltd 연락처 HR Li Min
이메일 lmchong@moethennessy.com 주소 128 Beach Rd
연봉 Salary range $48,000 to $60,000 학력 Degree
경력(년) 3 years n above 첨부파일
내용

We are looking for a person who will be able to join MH immediately. 


Contract Type Permanent


Order Fulfillment
• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.
• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.
• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP
• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.
• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well achieved.


Customer Services and Logistics Operations
• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines
• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.
• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.
• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.


Continuous Improvement
• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.
• Continuously analyze the current work processes and documentation and propose improvements.

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