[Order Number : 2107-58408]

[Responsibilities]

Summary: To proactively follow up and manage customers with contracts/agreements and to monitor customer service needs, coordinate and follow up service orders / jobs and to provide support to Customers, Customer Coordinators and Account Managers.

- Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges

- To coordinate all service-related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct

- Follow up with customer on quotations

- To identify order building opportunities through telephone sales expertise

- To issue delivery instructions to the appropriate supply point and follow up delivery of the goods

- To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order

- To resolve any order related problems including suggestions for redirection of orders if appropriate

- To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers

- Provide technical support and advice to customers

- Support and assist Sales in conceptualising and pricing of fleet agreements

- To register and maintain fleet agreement information into the IT systems available

- To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled

- To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Services Manager, the respective Account Manager and the Business Stream

- To coordinate with spares centres for parts purchase whenever possible

- To gather information required to help investigation and resolution in invoice dispute.

- To follow up complaints/ noncompliance through improvement/complaint system in place

- To check that the order value maintains within the existing authorised credit limits and policies

- Duly follows Safety Service Operational Manual and local operation procedures

- Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time

- Any other ad-hoc duties assigned

[Requirements]

[Must]

- At least 2-3 years of Customer Service experience with exposure to engineering and technical industry

- Proficiency in Korean and English to liaise with Korean stakeholders

- Able to meet deadlines through good time management and allocation of priorities

- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation

- Computer literate

- Good communication skills with the ability to communicate on all levels

- Ability to systematically work independently and in a team

[Advantage]

- Working experience in the Marine Industry

- Formal education in engineering/technical studies or relevant work experience

To apply, kindly email your updated resume to cv_will@goodjobcreations.com.sg.

We regret that only shortlisted candidate will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.