Order Number: [2108-59595]

Job Description

1. Leadership - The Head of Department should demonstrate competencies in some or all of the following:
 

- Business Acumen: Understand the directions and strategies from the executive management and execute business results. Will be responsible of P&L for the department, structure and roles.
- Customer Relationship & Engagement: Build a trusted and technical point of contact of new / existing customers, able to recommend managed services to help their organization.
- Behave Ethically: Understand security ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques with customers.
- Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the best interest of the organization.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies within the team, set goals, create and implement actions plans, and evaluate the process and results aligned to the directions of the company.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

2. Management & Operational Skillsets

- Cybersecurity Operations such on Vulnerability Assessment, Remediation, Recovery, Recommendation
- Present operational framework and technical discussion with new/existing customers that under our managed services contract
- Lead and guide the operation team for day 2 operations.
- Be accountable of SLA delivery to customers.
- Be able to implement operational framework and establish a standard operational procedure to deliver to our customers.
- Become the point of contact for the customer for escalation/ change management / onboarding of new customers
- Work towards achieving of PDPA, ISO27001 for the company

3. Technical Competencies

- Explain to customer on their security posture based on reports generated by various SOC solutions, SIEM, Monitoring, Logs, MDR Platform together with Security Analyst
- Present VA reports and recommendations with your team to customers.
- Track and assist in the management and resolution of operational security issues;
- Recommend and track remedial actions to security issues
- Review handover of deployed services by the provisioning team to operations and ensure that there is closure or follow-up with outstanding issues
- Meet with Client team on a regular basis to review security status. Review risks, issues, incidents and planned changes.
- Any other ad hoc duties assigned 

Requirements

- At least 5 years of system and network infrastructure knowledge and experience.
- Up to 5 years management experience in managed services domain.
- Sound knowledge in solutions like system & storage, networking, security, datacenter networking, turn-key project implementation.
- Sound Infrastructure knowledge such as Firewall, Network, Monitoring, Systems, Backup, Active Directory, Azure, AWS, Vmware, MFA, PAM, IAM, EDR., SIEM, DNS
- Great leadership skills to lead and set strategies and goals for the team

[Advantage]
- Managed up to 5 years in cybersecurity service provider
- ITIL / ISO 27001 experience 

To apply, kindly email your updated resume to cv_michelle@goodjobcreations.com.sg

We regret that only shortlisted candidate will be notified. However, rest assured that all applications will be updated to our resume 

bank for future opportunities.