- ADSK (Autodesk)
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- 2,565
- 0
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- 2021-07-01 17:20
직종 | 컴퓨터/정보 | 경력유무 | 경력 |
---|---|---|---|
회사명 | Autodesk Asia Pte Ltd | 연락처 | 96409274 |
이메일 | Solomon@autodesk.com | 주소 | 3 Fusionopolis Way |
연봉 | 6000 | 학력 | Bachelors in Electrical Engineering |
경력(년) | 5 | 첨부파일 | |
내용 | Position Overview We are looking for a Technical / Product Support Specialist (specializes in AutoCAD Electrical) to provide product support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating outstanding customer experience and enhancing the team's knowledge. As part of the Global Product Support Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with product engineering team, technical leads and cross functional teams to achieve successful resolution. This role reports to a Product Support Manager and requires the use of judgment and independent decision making when managing caseload to achieve individual, team, and organizational goals. Responsibilities
Minimum Qualification
The Ideal Candidate
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