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채용완료 Starwood Customer Contact Center Singapore is hiring!

  • 방콕망고 (smyunjin357)
    1. 1,511
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    4. 2016-04-15 17:26
직종 호텔/식당 경력유무 무관
회사명 Starwood Customer Contact Center Singapore 연락처 .
이메일 startmyjourney@starwoodhotels.com 주소 .
연봉 . 학력 .
경력(년) . 첨부파일
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Starwood Customer Contact Center Singapore is hiring!

Be on the frontline of creating memorable guest experience and discover a career journey like no other.

If you share our passion, we want you!

Join us as Reservation Sales Associate, together we create a better way to experience the world.

Send in your resume to startmyjourney@starwoodhotels.com NOW!_

 

Position : Reservation Sales Associate

Key accountabilities:

  • Manage inbound enquiries from travel agents, individual travelers, corporate clients and members of the Starwood Preferred Guest loyalty program in relation to hotel reservations and booking related inquiries

  • Listen attentively, identify callers’ needs and demonstrate effective sales techniques

  • Provide information on all Starwood brands/properties, in a professional manner with specific emphasis on sales and service to guests in accordance with guidelines, policies and procedures

  • Maintain good conversion control during each call in order to effectively manage customer service issues

      Requirements: 

  • Degree/Diploma in Business Administration/Hotel & Tourism Management or equivalent

  • Experience in hospitality/travel industry, contact center environment  or any prior work engagement in customer service is an added advantage

  • Korean native speakers who are proficient in English are welcomed

  • Demonstrate effective sales techniques

  • Excellent customer service skills with an ability to communicate clearly and effectively

  • Possess good multi-tasking skills and work well in a fast paced environment

  • Able to work on shifts, weekends and public holidays.

  • Schedule is 5 working days every week including weekends and public holidays.

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