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Avarto Digital Service 에서 영어구사가 가능하신 한국인 직원을 찾고 있습니다.

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＜Volume Licensing Administrator＞

Job Description　:
 Managing inbound Service Requests from LSS & ROC VLA’s from start to finish within a 24-hour SLA
 Working on longer term projects with deadlines set by your Supervisor
 Effectively reporting work done on various trackers as dictated by the needs of our Stakeholders
 Managing your own performance by documenting workload and achievements in a Performance Tracker
 Quality Auditing for CPS types, and reporting on Quality
 Delivering training as required using presentations and assessments
 Preparing training material and maintaining work instructions
 Gatekeeping – delegating inbound Service Requests to the team
 Managing escalations and queries from the field
 Creating and distributing a VLA Newsletter
 Successfully completing Level 1 of Volume Licensing for Sales training

Requirement :
 1-3 years’ experience in customer service environment (or equivalent knowledge of VL Sales Operations)
 Expertise in MS Office products, particularly Excel
 Fluent Korean and English essential.
 Experience delivering formal training/presentations
 Variety of experience working on different of projects and managing multiple deadlines
 Has made contributions to the success of the team
 Flexibility to work additional hours during busy periods



＜Processing Specialist＞

Job Description :
1. Responsible for accurate validation and processing of agreements into relevant application within SLA.
2. Assist in timely invoice generation and dispatch.
3. Ensure customer requests are routed correctly to the respective departments.
4. Assist in tagging emails and attachment to specific customers request.
5. Ensure service level commitments are achieved and exceeded, working with peers, your manager and internal departments.
6. Ensure complete and accurate order entry into relevant application.
7. Contribute towards developing team initiatives to enable the team to work more efficiently and effectively.

Requirement :
1. A minimum of Diploma certification is required.
2. Experience of computer applications a requirement, in particular proficient user in Excel.
3. IT savvy
4. Meticulous
5. A proven ability to work as part of a team whilst also having strong leadership qualities and ability to show own initiative.
6. Fluent Korean and English are essential.
7. Excellent interpersonal and communication skills



The Company:
Arvato AG is one of the world’s largest internationally networked media and communication service providers with 270 subsidiaries, spanning 37 countries, employing in excess of 60,000 people with revenues of €4.99 billion in FY08
arvato services is a global provider of Business Process Outsourcing to some of the world’s leading brands.
Its services include customer services, procurement, collection and recovery, billing services, customer loyalty programs, processing payment transactions, supply chain services and the development and deployment of systems that underpin many of these services.


연락처 : Akiko Masuda / HR Generalist : v-akikom@microsofot.com